Introducing SERVICE All-Inclusive!

Thursday, October 2, 2014 | Reader Comments | General Information | Paint

Service All-Inclusive

Now, there are even more reasons to register your Festool power tool(s)!

In recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Well, Festool is not that kind of company. We aspire to build and maintain meaningful relationships with each of our customers, especially in times when you need us the most. That's the essence of SERVICE All-Inclusive, a new way of doing business from Festool that puts our approach to service at the same caliber as our tools... second to none.

In short, SERVICE All-Inclusive means that every Festool power tool comes bundled with an industry-leading package of offerings to support you and assist with any problems you might encounter with your tool. Don't forget to register your tools with us to make it easy to use these services when you need them!


Enjoy the benefits of SERVICE All-Inclusive

36-Month Warranty 36-Month Comprehensive Warranty
The most comprehensive warranty in the industry provides coverage 36 months from the date of purchase.
3-Year Free Shipping 3-Year Free Shipping
Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our online repair form.
30-Day Money Back Guarantee 30-Day Money Back Guarantee
Customers are provided with a no-risk, 30-day money back guarantee. If they are not completely satisfied, they can return the tool for a refund.
10-Year Spare Parts Availability 10-Year Parts Availability
Spare parts availability is guaranteed for 10 years, ensuring long-term support for your investment.
48-Hour Repair Service 48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.
Dedicated Service Hotline Dedicated Service Hotline
Factory-trained service professionals are available for troubleshooting and questions about repairs at 888-337-8600.
24/7 Online Service Hub Access spare parts catalogs and product manualsfill out repair forms and mailing labels, and review video content online anytime.
Instructional videos Instructional Videos
A comprehensive library of troubleshooting and how-to videos are available online anytime.

 

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Register Your Tools Today!

Thursday, October 2, 2014 | Reader Comments | General Information | Paint

Register Your Tools!

To take full advantage of the Service All-Inclusive program, register your tools today. Tool registration takes just a few minutes, but the benefits last for years.

  • Should you need to send your tool for repair or servicing, the process will be much faster.
  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire or other catastrophe.
  • Automatically enters you into our monthly sweepstakes where you have a chance to win more tools!
  • Access videos for demos and tips to help you get the most out of your investment
  • Expanded coverage - now includes any product with a serial number, including MFT/s, CMS Router tables, Sys-Ports and any other product with a serial number.
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Registering a tool only takes a couple of minutes. To get through it faster, you'll want to have your tool nearby, or at least easy access to the model and serial number.

Protect your investment and register your tools today!

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Great Savings on Reconditioned Tools

Monday, July 14, 2014 | Reader Comments | Promotions

If you've been thinking about getting your first Festool power tool or expanding your current stack of Systainers, this may be the best time! We are currently offering a rare opportunity to purchase Festool factory-certified reconditioned tools at substantial savings to customers in the continental United States only from participating Festool authorized dealers, while supplies last. Please note that inventory is limited and available on a first come basis. Check back periodically because tools may be added to the list.

All sales are final, however we do guarantee that the tool will be received in good working order and complete. Reconditioned tools are covered by a one year warranty. Condition varies based on discount level of 10%, 20% or 30% and tool age cannot be guaranteed.

Tool Condition and Discount Levels

See the descriptions below for the various discount levels. As a general rule, the more wear and tear a tool exhibits, the greater the discount. Though classification is somewhat subjective, the following should be used as a general guide. Check out this video from a customer that purchased Festool reconditioned tools for his impressions of their condition.

10% Discount Level - Unused tools. Original packaging with slight impairment (damaged, labeled and/or dirty).

20% Discount Level - Slightly used tools. Original packaging with slight impairment (damaged, labeled and /or dirty).

30% Discount Level - Moderately used tools. Original packaging damaged (tears, spots and dust).

Current Reconditioned Tool Availability

We've listed the tools that are currently available below. Note that tools are available on a first come basis, no rainchecks. For the most accurate availability, visit our website for real-time availability as this list will change.

Tools marked in red have low availability.

 

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Green Goods: The Importance of Superior Joinery

Friday, June 13, 2014 | Reader Comments | Joiners

Green Goods

 

Like many of you, Brian Robertson's first Festool power tool was the TS 55 Track Saw. Brian is the co-owner of Green Goods, an environmentally friendly building supply store, focusing on interior products. He immediately recognized the quality, efficiency and cleanliness gained through the use of the TS 55 and its potential to offer him a competitive advantage.

Based on his positive experience with the TS 55, Brian sought out Festool's solution for joinery when he had a project requiring assembly that could not be easily done with the traditional methods: pocket hole screws, biscuits or dowels. Shortly after beginning to use the FestoolDomino Joiner, he found other uses for it that increased productivity, such as table tops. With the Domino Joiner, he was able to assemble table tops three to four times faster than using a biscuit joiner.

Brian says he works hard for his tools, so he wants his tools to work hard for him. That's why he chooses Festool. Watch this video of Brian sharing his experiences with his Festool power tools, including the Domino Joiner.

Watch Video

"Is it just me, or do you feel like every time you use the Domino it feels like cheating?! So quick, easy and precise." - Rob, NJ

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New Limited Edition Cooltainer Insulated Systainer

Friday, June 13, 2014 | Reader Comments | Promotions

Limited Edition Cooltainer

 

Just in the nick of time for Father's Day, Festool has introduced the limited edition Festool Cooltainer (insulated Systainer cooler). Available beginning on Father's Day, June 15th, you can snag one at participating Festool dealers. Act quickly because we don't have many of them!

Based on the SYS-4 Systainer design and dimensions, this special edition dark blue (almost black) and green Cooltainer features a 1.25" thick foam insert to help you keep your lunch or favorite beverage at perfect temperature. Inside dimensions of 9" x 9" x 12" provide plenty of room for an assortment of bottles, cans, or what have you.

You supply the ice and beverages :)

Product No. 500652

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Have you registered your Festool power tools?

Friday, June 13, 2014 | Reader Comments |

Tool Registration

If not, you may be missing out on some great benefits, beyond just warranty repairs.Registering a tool only takes a couple of minutes. To get through it faster, you'll want to have your tool nearby, or at least easy access to the model and serial number.

Be one of the first 1,500 customers to register tools will receive a free Festool cap.

Here are just a few reasons to get your tools registered:

  • 3-Year Warranty with free return shipping and free pickup during the first year of warranty.
  • 30-Day Money Back Guarantee if you you decide that the tool does not meet your needs or expectations.
  • Automatic Sweepstakes Entry for a chance to win free Festool power tools and prizes. This month, we're giving away a TS 55 REQ Track Saw + CT 26 HEPA Dust Extractor.
  • Instructional Videos and other content to help you get the most from your tool right out of the Systainer. Please note that instructional videos are currently available for select tools, but we are working to build our library.
  • Fast, Easy Repairs in the event that you need service on your tool, most repairs are completed within two business days of receipt. Get real-time status emails when we receive and ship your tool from our repair center.
  • Proof-of-Purchase can be uploaded to our website for archival in case your receipt is misplaced.

Protect the investment in your Festool power tools and register your tools today!

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Getting Started with the Domino Joiner

Friday, June 13, 2014 | Reader Comments | Joiners

Getting Start with the Domino Joiner

We already mentioned some of the benefits of registering your Festool power tools. One of those benefits was access to our library of instructional videos. The most recent addition to that library is our Getting Started video for the Domino Joiner.

In this video, we cover the basic features and use of the Domino Joiner to help get you up and running quickly. Learn how to properly create mortises and reference the fence for measurements and alignment. We will also cover some of the accessories available for the Domino that expand its capabilities and versatility.

Watch Video

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Win a Festool TS 55 REQ+ CT 26 Dust Extractor

Friday, June 13, 2014 | Reader Comments |

Festool Sweepstakes

This month, we're giving away two more great Festool power tools in our monthly sweepstakes. So, be sure to head over to http://www.festoolsweepstakes.com and enter to win! Come back every month for new prizes and new opportunities to enter.

Good luck!

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