Introducing SERVICE All-Inclusive!

Thursday, October 2, 2014 | Reader Comments | General Information | Paint

Service All-Inclusive

Now, there are even more reasons to register your Festool power tool(s)!

In recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Well, Festool is not that kind of company. We aspire to build and maintain meaningful relationships with each of our customers, especially in times when you need us the most. That's the essence of SERVICE All-Inclusive, a new way of doing business from Festool that puts our approach to service at the same caliber as our tools... second to none.

In short, SERVICE All-Inclusive means that every Festool power tool comes bundled with an industry-leading package of offerings to support you and assist with any problems you might encounter with your tool. Don't forget to register your tools with us to make it easy to use these services when you need them!


Enjoy the benefits of SERVICE All-Inclusive

36-Month Warranty 36-Month Comprehensive Warranty
The most comprehensive warranty in the industry provides coverage 36 months from the date of purchase.
3-Year Free Shipping 3-Year Free Shipping
Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our online repair form.
30-Day Money Back Guarantee 30-Day Money Back Guarantee
Customers are provided with a no-risk, 30-day money back guarantee. If they are not completely satisfied, they can return the tool for a refund.
10-Year Spare Parts Availability 10-Year Parts Availability
Spare parts availability is guaranteed for 10 years, ensuring long-term support for your investment.
48-Hour Repair Service 48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.
Dedicated Service Hotline Dedicated Service Hotline
Factory-trained service professionals are available for troubleshooting and questions about repairs at 888-337-8600.
24/7 Online Service Hub Access spare parts catalogs and product manualsfill out repair forms and mailing labels, and review video content online anytime.
Instructional videos Instructional Videos
A comprehensive library of troubleshooting and how-to videos are available online anytime.

 

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Register Your Tools Today!

Thursday, October 2, 2014 | Reader Comments | General Information | Paint

Register Your Tools!

To take full advantage of the Service All-Inclusive program, register your tools today. Tool registration takes just a few minutes, but the benefits last for years.

  • Should you need to send your tool for repair or servicing, the process will be much faster.
  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire or other catastrophe.
  • Automatically enters you into our monthly sweepstakes where you have a chance to win more tools!
  • Access videos for demos and tips to help you get the most out of your investment
  • Expanded coverage - now includes any product with a serial number, including MFT/s, CMS Router tables, Sys-Ports and any other product with a serial number.
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Registering a tool only takes a couple of minutes. To get through it faster, you'll want to have your tool nearby, or at least easy access to the model and serial number.

Protect your investment and register your tools today!

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Join Festool at PDCA 2014 in Reno

Tuesday, March 4, 2014 | Reader Comments | Festool Events | Paint

PDCA 2014

 

We are only a few days away from the 2014 Painting and Decorating Expo, taking place March 12-15, 2014 at the Grande Sierra Resort in Reno. 

Festool would like to invite you and your colleagues to visit us at the 2014 PDCA Trade Show for FREE on Friday, March 14, 2014 from 2:00pm – 5:00pm. Please download or print the free pass for our Trade Show on Friday, March 14, 2014.  All you need to do is bring this pass with you to the PDCA registration desk and you will have access to a vibrant trade show floor featuring over 50 exhibitors and live demonstrations, including Festool Power Tools for Professional Painters.

Of course, access to the full event is still available. You can learn more at www.paintinganddecoratingexpo.com

Be sure to stop by booth #417 and see how Festool can completely transform how you do surface preparation!

 

 

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PLANEX: The Popcorn Un-Maker.

Friday, February 21, 2014 | Reader Comments | Paint | Sanders

Planex Popcorn Removal

Watch the Video

Check out this video from Scott Montgomery, a drywall professional in Canada, as he uses thePLANEX Drywall Sander as an "popcorn un-maker", removing a textured ceiling. The PLANEX makes a task that's usually messy and labor intensive into an easy process. Even better, you don't have to wait for the ceiling to dry before you can refinish it like you would if you were scraping off the popcorn using a wet method.

Please note: Always test popcorn textures for asbestos and use best practices for safe removal.

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Precision Taping: Drywall Rock Stars.

Friday, February 21, 2014 | Reader Comments | Paint | Sanders

Brian Kitchin

Watch the Video

I've always wondered why painters wear white. After all, they'll get paint on themselves which will stand out against the white, right? By the same logic, you'd think it'd be crazy for a drywall installer to wear dark colors since they'll end up looking like a powdered donut by the end of the day... Mmmm, donuts. Well, with the Planex Drywall Sander, you and your clients' residence or business won't end up coated in fine drywall dust. It's like magical German dust evaporating technology.

The guys at Precision Taping are at the top of their trade when it comes to drywall and vinyl trim installation. Just check out some of their YouTube videos and you'll quickly see that you need to brush up on your drywall skills. They achieve exceptional finishes by using smart, efficient, time saving tools like the PLANEX. There's no question why they get to work on high end residences with the quality of work they do. Granted, there's no substitute for experience and skill, but the right tools will certainly amplify your capabilities and productivity.

Check out these guys in action with the PLANEX and you'll see what we mean...

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Now you can achieve a Level 6 Finish!

Friday, February 21, 2014 | Reader Comments | Paint | Sanders

PLANEX Level 6

According to the Gypsum Association's GA 214-10 publication regarding the Recommended Levels of Gypsum Board Finish, the best finish that you can achieve is a Level 5 finish. Well, upgrade to the PLANEX Drywall Sander and CT AutoClean Dust Extractor to take your finishes to a "6".

Ok, so admittedly there's no such thing as a level 6 finish, but if there was you'd be able to achieve it quickly, easily and virtually dust free with the PLANEX Drywall Sander. Experience drywall finishing at level 6 with the PLANEX today. Try it risk-free for yourself for up to 30 days to see if the PLANEX lives up to the hype with our money-back guarantee.

Planex

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Dorothy: Canada's Oldest Sailboat

Friday, February 7, 2014 | Reader Comments | Dust Extractors | Paint | Sanders

 

Tony Grove has been a shipwright for more than 30 years specializing in wooden boat restoration. He has also been teaching boat building for about six years. Over the course of his career, he has had experience with a variety of brands and quality of tools and seen various advancements. With that wisdom, he has learned the importance of investing in quality tools.

Read more...

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Topcoat Finishes and Festool

Thursday, February 6, 2014 | Reader Comments | Paint

 

Scott Burt and Todd Pudvar of Topcoat Finishes, a residential painting company of 20 years, share their experiences using Festool sanders and HEPA dust extractors. The use of tools in the paint industry has remained largely unchanged for decades, but professional painters now have a way to produce faster, superior results without creating a mess using Festool. Historically, painters had come to expect that surface preparation was at least half the job, but Festool sanders combined with Granat abrasives excels at turning this tedious task into quick work. Festool HEPA Dust Extractors are the key ingredient to allow you to work virtually dust free without the need erecting barriers, which is time consuming and unprofitable. The most important testament to the benefits of Festool come in the form of satisfied clients that are eager to create additional business in the form of referrals. Being open to change the way you work is critical to advancing as a company. Festool is your partner to rise above the competition and take your business to the next level.

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